Terms Of Sales | Return Policy
Terms of Use Agreement
Welcome to ValenciaTheaterSeating.com.au
Please take a moment to review our terms and conditions. If you purchase products and/or services from us, you are agreeing to be bound by these terms of use. We reserve the right to update or modify these terms and conditions at any time without prior notice. We encourage you to refer to our terms of use whenever you purchase our products or use our web sites. All images and information on our websites are the property of valenciatheaterseating.com. Use of these images and information for anything other than personal use is strictly forbidden without the written consent.
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Free Shipping Applies to all Home Theater Seats, Sectionals, and Home Theater Accessories. |
Payment Options We accept Visa, MasterCard, American Express, PayPal and Bank Transfers (Call for account information). |
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Pricing We aim to keep pricing as accurately as possible but sometimes errors do occur. We reserve the right to cancel any orders that have the wrong price. |
Shipping and Delivery Valenciatheaterseating.com ships anywhere in Australia. We offer curbside delivery option. |
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Warranty Information Please see Warranty page. |
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Shipping Information
The shipping times we quote are estimates, not guarantees. We endeavor to ship out the orders as soon as they are received. Typically shipping times for curbside delivery is about 1 to 2 weeks.
Transit Time
On average, in stock standard shipment items are delivered within 7 to 12 business days from when the time it ships, not from the time it's ordered. Most deliveries are made 8AM - 5PM Monday thru Friday, depending on your local terminal service hours. Once the items are shipped you will receive an email with tracking information. When your items reach your local terminal, the delivery company will call to schedule delivery.
Curbside Delivery – Delivery of Chairs will be to your curb side; this delivery does not include bringing products into your house.
What if the merchandise is damaged?
CALL US WHILE THE DRIVER IS THERE IF POSSIBLE at 1800-719-866.
Have the delivering driver mark on the freight bill which items were damaged or shorted. If the merchandise is damaged beyond use, we ask that you refuse those items. However, if it is usable, we suggest you keep it until we get a replacement to you or we will have someone out to repair it. In this case we will need a photo of the damaged merchandise to determine what type of repairs or parts it will need. In either case, please keep all packing that the merchandise came in. REMEMBER KEEP THE BOXES IN CASE WE NEED TO PICK UP THE ITEMS ALSO INSPECT ALL THE BOXES FOR DENTS HOLES ETC BEFORE THE DRIVER LEAVES. Any damages or shortages must be noted on the freight bill. We ask that you then call us to report the situation, and we will file a claim and order the replacements. We cannot accept reports of damages or shortages after 48 hours of receipt. For missing parts etc. please contact us by phone or email within 7 days of receipt for replacement parts.
Custom Orders
Chairs can be ordered with custom colors and features, these orders are not refundable once ordered. All custom orders require a 50% deposit. Typical delivery times for custom orders are from 12+ weeks.
Defective Merchandise
Defective merchandise is to be shipped to us at Valencia’s expense (remember package carefully so items do not get damaged) we will then replace any defective items and return to you at our expense. Items that are abused or not covered under warranty will be repaired or replaced and you will be billed for the cost including shipping.
Returns
We do offer you a risk free with a free return within 30 days of receipt to allow our customers to purchase comfortably. We can assure you that our products are of high quality, and you will be satisfied, but if you simply do not like the choice you made or feel the product does not measure up your standards then you can contact us at 1800-719-866 or email us at sales@valenciatheaterseating.com.au and we will arrange a pick up for your order and return it back to us for full refund. Remember the free return is valid for 30 days only from the time of receiving the order, and your return must be into its original boxes and packaging. No returns after 30 days of order first delivery.
All custom ordered chairs, decor and special-order items are non-returnable.
Canceling or Changing Orders on Standard Items
Order can be cancelled within 24 hours of placing the order. Order cannot be cancelled after 24-48 as chair will have shipped.
Damaged or Incorrect Items
Incorrect merchandise will be replaced or exchanged at no charge. Your Satisfaction Comes First with us! Any items damaged in transit will be repaired to new condition or replaced. All items are inspected prior to shipment, but tiny dings can happen during shipping. Please let us know if this happens to your order, so that we may take care of it for you.
Out of Stock/Backorder Products
In some cases, items will be backordered and out of stock. You will be notified with estimated delivery time.
Furniture Assembly
Most of our merchandizes are made to be assembled without tools. Some items may require light assembly. Which can be done with basic hand tools (screw driver etc.). All references to size, weight, construction and color are approximate. We are not responsible for typographical errors.
Discontinued Items
On occasion items will be discontinued without notice. In this case we will contact you with a replacement or similar product. At this time the order can be canceled without penalty.