Shipping policy

Transit Time

The shipping times we quote are estimates, not guarantees. We endeavor to ship out the orders as soon as they are received. On average, in stock standard shipment items are delivered within 7 to 12 business days from when the time it ships, not from the time it's ordered. Typical delivery times for custom orders are from 12+ weeks.

 Most deliveries are made 8AM - 5PM Monday through Friday, depending on your local terminal service hours. Once the items are shipped you will receive an email with tracking information. When your items reach your local terminal, the delivery company will call to schedule delivery.

Shipping Methods

Curbside Delivery

Delivery of furniture will be to your curb side; this delivery does not include bringing products into your house. Free Curbside Delivery Applies to all main metropolitan cities (Melbourne, Sydney, Brisbane, Adelaide, and Perth).

White Glove Delivery

White glove delivery includes delivery to a room of your choice and the installation of your order. You can check the availability of the white glove service after adding your address at the checkout page.

Delivery Issues

What if the merchandise is damaged?

CALL US WHILE THE DRIVER IS THERE IF POSSIBLE at 1800-719-866.

Have the delivering driver mark on the freight bill which items were damaged or shorted. If the merchandise is damaged beyond use, we ask that you refuse those items. However, if it is usable, we suggest you keep it until we get a replacement to you or we will have someone out to repair it. In this case we will need a photo of the damaged merchandise to determine what type of repairs or parts it will need. In either case, please keep all packing that the merchandise came in.

REMEMBER TO KEEP THE BOXES IN CASE WE NEED TO PICK UP THE ITEMS. ALSO INSPECT ALL THE BOXES FOR DENTS, HOLES, ETC BEFORE THE DRIVER LEAVES. 

Any damages or shortages must be noted on the freight bill. We ask that you then call us to report the situation, and we will file a claim and order the replacements. We cannot accept reports of damages or shortages after 48 hours of receipt. For missing parts etc. please contact us by phone or email within 7 days of receipt for replacement parts.